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As consumers, we telephone businesses to pay a bill, make a purchase, resolve a problem or request information. Purchasing patterns continue to shift from stores to the Internet, which has increased the importance of friendly and efficient customer service from call centers.   Will technology replace customer service representatives?   The evolution of technology is shaping a new era for call centers, but delivering a pleasant customer experience remains vital for businesses. This presents promising job opportunities for customer service representatives who embrace technology and efficient, friendly service.   The definition of customer experience has changed in today's digital age. Consumers are not satisfied with a company that can only be contacted from 8am to 5pm. They expect a company to be available at any time, day or night, and they demand freedom to choose through which channels to interact.   Why CSRs are important for customer retention   Customer service can make or break a company. According to the White House Office of Consumer Affairs, loyal customers are worth up to 10 times more than the dollar amount of their first purchase.   Knowing that customer retention is drastically less expensive than customer acquisition, companies are investing more time and money into improving customer service and enhancing the customer experience. As more companies recognize that exceptional customer service creates a competitive advantage, they are providing call center team members with additional tools and training.   Virtual call center agents   Businesses use call centers in Durban to handle customer orders, inquiries and complaints.  While traditional call centers are in central locations, the call center trend in recent years has seen a high volume of companies implementing virtual agent teams.   According to Liveops, more than 80% of Fortune 500 companies currently use or plan to use home-based agents. These companies are finding that the virtual agent business model reduces costs, improves customer service efficiency and reduces employee turnover.   The virtual agent model is attractive to both the company and the employees with call centre vacancies Durban.  For the company, it allows it to reduce overhead by eliminating costly office space and recruiting a greater number of candidates. For employees, it offers them the opportunity to work from home and the elimination of commuting time and costs, while providing a better work-life balance through flexible scheduling.   About Us   YMS Contact Centre is a Durban based call centre solutions provider. Founded in 2012 in Durban, our mission is to be South Africa’s leading call centre solutions provider, not by size, but by value we provide to our clients.   Website - https://www.ymscc.co.za/  

In the age of digital population, there is hardly a business left that does not have or need a website. Currently, there are 1.95 billion websites on the Internet, and most of them are commercial. If you have a business that you want to represent on the Internet, a web development company is your best ally.   However, before you ask for the right web development company, make sure you know your requirements well. Many companies use the terms web development and web design interchangeably.   This depends on the service provider and how they define their services. But if we compare web design and web development, there is a lot of difference.   For a layman, it can be confusing and ultimately lead to unnecessary investment. To avoid such unpleasant situations and get the job done the first time, learn some facts about these two practices.   The difference between Web Design and Web Development   To understand the difference between the two, we need to know them individually well.   We will learn the principles of web design and web development that distinguish them from each other and know their respective importance in the creation of a website.   Let's get into the subject.   Web design   When you look at the term, it gives the idea right away. It is about website design Durban, about transforming a story or an idea into a visually appealing format.   Web designers are like architects who use their layout to build an amazing and dynamic user experience throughout the website. They are responsible for the look and feel of the website. And just as an architect presents the blueprint before construction begins, the web designer creates their mockup before the developer can start developing.   Web designs are essential to the success of a website. Research revealed that 94% of negative comments about websites were related to design. The first impression of your website is critical, and that depends entirely on the design.   Up to 75% of consumers tend to judge the credibility of the company just by looking at the website design. Therefore, the web designer has a great responsibility, and if he fails to deliver, the biggest loser will be you.   The ultimate goal of a web designer   The ultimate goal of a web designer is to integrate the best possible user experience into your design. Remember that users take no more than 50 milliseconds to form an opinion about a website.   Therefore, the designer must develop an appropriate design strategy in the early stages of the process itself.   To ensure a good user experience, the designer must take a written idea and turn it into a usable interface that appeals to users and makes them feel good.   To do this, designers have built their strategies and techniques. The initial steps are as follows:   ● Start with a scope: Find the focus point and purpose of the website. ● Mentally visualize the design: Creating a draft or sketch of the design. ● Create wireframes and mockups. ● Build the website into design components. ● Web designers are sometimes undervalued, but their contribution to the success of the website is indispensable.   Web Development   We know that web designers create the website design, but who are the developers? Developers are the ones who turn the designs into a living website. They create the structure on which the website is built.   Web developers are divided into two categories: front-end developers and back-end developers. Between the two, the front-end developer is more closely related to the web designer.   However, front-end developers are also related to back-end developers.   To build a fully functional and robust website, a front-end developer must have preliminary knowledge of both design and back-end development.   Let's now see what are the respective roles of front-end and back-end developers.   Front-end developer   Front-end developers use three languages, JavaScript (JS), Hypertext Markup Language (HTML) and Cascading Style Sheets (CSS), to create a fully developed website. They are used to build the following   ● Main design ● Application of different typographies ● Inserting illustrations and animations ● Adding font families ● The flow of different pages ● Forms interface   Back-end developer   A back-end developer is responsible for data and server requests. Back-end developers are needed when a website contains dynamic data, such as personal data from users submitted through a form or saved blog articles from a page.   Any form of data collection and integration requires a connection to a database.   Only a direct integration can establish this database connection to a server. Back-end developers take care of this and use server languages such as PHP, ASP.NET, and write database queries in various languages, including SQL.   Thus, we can see that the designer and the developer(s) have to work in sync to deliver the website to the desired standard. While one builds the pillars, the other builds the walls.   Conclusion   By now it should be clear that there is not much in common between the web designer and the web developer. They have different responsibilities that are equally important to the creation and operation of a traffic-generating website.   Therefore, whenever you hire a web designer or web developer, make sure that they are qualified professionals with an impeccable track record and know how web design Durban can help you increase your sales.    

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