The need for a customer messaging platform differs for each business module, scale, and purpose of the app. Your business will need a custom solution if,
– You need to customize your messaging features
– Build a white-label chat app
– Host your app on your own cloud/ premise
– Need complete ownership of your app security and infrastructure
Most white-label providers like MirrorFly and Apphitect offer high-end, secure, and privacy-centric enterprise solutions. Some common security features are end-to-end encryption, HIPAA compatibility, and signal protocol.
Custom security features include LDAP/SSO, multi-factor authentication, biometrics and audit logs.
Here are the most notable features of VoIP.
1. Anonymous call rejection
2. Advanced call management
3. Automatic service failover
4. Auto attendant
5. Auto dialers
6. Automatic call distribution
7. Business text messaging
8. Call forwarding and routing
9. Call recording and call waiting
10. Customizable caller ID
In-app calling is the most efficient way to connect your users within your brand. It helps you engage and retain customers for the long term. You can use call recording, analytics, and push notifications to keep your users hooked in conversation on your app.
Every business has a unique way of communicating, depending on their needs. Here are some of the most commonly used chat services among businesses: