Troubleshoot Internet through My Account

• Go to the Internet Service tab in My Account (you may be asked to sign in using your Xfinity ID and password).
• Scroll down to Devices. Find the modem and select Restart Modem.
• Select Start Troubleshooting to begin your modem restart. This can take up to seven minutes. Your home Internet will be offline during this process.

Troubleshoot Internet through the Xfinity My Account app

• Open the Xfinity My Account app (available for Apple & Android).
• Scroll down and select the Internet tile.
• Select your modem, and then press Restart this device. This can take up to seven minutes. Your home Internet will be offline during this process.

Troubleshoot Internet and Network Issues

If the issue is affecting multiple mobile devices, perform the following steps:

• Check several apps or websites to make certain the connection issue is not specific to one in particular.
• Check for local outages using the Xfinity Status Center Outage Map.
• Confirm the equipment cables are plugged in and the coaxial cable has been tightened as much as possible using your fingers to both the wall outlet and your equipment.
• Unplug your equipment, wait one minute, and then plug it back in. This method, known as power cycling or rebooting, can fix many connection problems.
• Make sure your account is up to date on payments by going to the Billing tab in My Account (you may be asked to sign in using your Xfinity ID and password first).
• If there's an area in your home with limited or no Internet connectivity, consider adding xFi Pods to extend WiFi coverage.

Regards

willjoe

This post was edited by will joe at February 3, 2022 1:46 AM EST

Xfinity router ensures it can handle some bugs but here are times when you need to solve it manually. Let’s have a look at some of the ways to fix Xfinity wireless router not working.
Common troubleshooting ways to resolve router not working:
 Restart your modem through My Account online, go to the internet service tab, scroll down to devices and select restart modem. Start Troubleshooting which can take up to ten minutes.
 After restarting make sure your device is plugged in properly to a power source.
 Ensure your account updated.
 Try moving closer to the router for better connectivity.

Read more: reset xfinity router admin password