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You've heard it all before when it comes to stats about customer retention. Acquiring a customer costs five to 10 times more than retaining one. Repeat customers spend David Robinson Jersey , on average, 67 percent more. After 10 purchases a customer has referred as many as seven other people.
So Tim Duncan Jersey , if your focus is on acquiring new customers instead of keeping the ones you have, you are off the mark. Here is a brief overview on how to retain customers.
- Ask. New York Mayor Ed Koch was famous for asking "How am I doing? He always knew where he stood San Antonio Spurs Jersey , even if he wasn't always happy about the answer. So, survey your customers about their likes and dislikes. Then Harrison Barnes Jersey , follow through with the information you receive.
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