Were you in the middle of your accounting operations when all of a sudden QuickBooks program came to a standstill? This issue can be extremely irritating especially because its causes are diversified and identifying them can be an arduous task. Many times, users come across “QuickBooks Not Responding error”, or “Com Error”. Immediately after that, the accounting program shuts down and unsaved data is lost. But there is no need to worry as this blog will unveil all the information you need to troubleshoot QuickBooks Closes unexpectedly issue. So, keep reading!

Causes that can lead to Unexpected Closure of QuickBooks

Among the various technical problems that may be encountered by QB users, the frequent and abrupt crashing and unwelcomed termination of the QuickBooks software is the most annoying issue. As this error may have some serious ramifications for your work progress as well as cause data damage in your system, it becomes indispensable to get rid of it at the earliest. In this context, go through the various causes below that play a major role in instigating this error.

• Damage caused to the QBWUSER.INI file can cause the QuickBooks software to crash unexpectedly.
• The company name may have more characters than allowed.
• QB was not installed correctly.
• Corruption of the hard disc can also lead to damage of QuickBooks company files. When the same company files are opened in QuickBooks, these may result in unexpected closure of QuickBooks.
• Use of outdated QuickBooks version can also lead to grounds when QuickBooks closes unexpectedly.

 

What are the scenarios when QuickBooks Closes Unexpectedly?

QuickBooks shuts down randomly in the following scenarios:

• During the opening of the Company files, QuickBooks may close all of a sudden.
• Editing of invoices may suddenly result in closure of QuickBooks.
• When viewing or downloading a transaction in QuickBooks.

 

Different Methods to Fix Unexpected Closure of QuickBooks

Whosoever is facing this error in QuickBooks should resort to the following methods:

• Method 1: Renaming QBWUSER.ini file
• Method 2: Use of Quick Fix My Program
• Method 3: Update Windows O/S
• Method 4: Run QuickBooks clean install tool
• Method 5: Manually fix Windows components

Herein, you are supposed to follow each solution carefully, and once all the steps in a specific method have been complied with, subsequently, check if the error got fixed.

 

Method 1: Renaming QBWUSER.ini file

This initialization file can be found in the QuickBooks folder. Renaming this file can offer respite when QuickBooks Closes Unexpectedly. Follow the procedure below to access the file and rename the QBWUSER.ini file:

• Right-click QB file on the Desktop.
• Then, click Properties, then Open File Location.
• In the QB folder, look for ini file and simply rename it.

• Run QB then perform the same steps due to which QuickBooks experienced unexpected closure. The program should run fine this time.

 

Method 2: Use of Quick Fix My Program

If QuickBooks experiences errors, then Intuit has offered holistic QuickBooks Tool Hub which can be used in such cases. One of the most effective feature is Quick Fix My Program. To use it, do as follows: 

• Download, then set up QB Tool Hub.
• Then, go for Program Problems, then in the next screen, choose Quick Fix My Program.

• The tool will take time to fix any issues in your QuickBooks software.

Method 3: Update Windows O/S

Updating Windows Operating System has proved helpful when QuickBooks Closes Unexpectedly. The steps are:

• First, go for Start, then type Update.
• Click Check for Updates.

• When updates finally show up, choose them and go for the download.
• Restart the PC and the updates shall install automatically.

 

Method 4: Run QuickBooks Clean Install tool

If the repairing of QuickBooks Desktop doesn’t fix the issue, you are supposed to Clean Install QuickBooks.

This process requires you to uninstall and reinstall the QuickBooks Desktop software. You can do it either manually, through the control panel, or by using the QuickBooks clean install tool. In either case, you will require your product and License keys at the time of re-installing the QuickBooks software, so make sure to keep them handy.

If you have misplaced your product key, then you can find it easily by launching the QuickBooks software and then hitting on the F2 key to bring up the Product Information Window. Herein, you need to note down your product key and then proceed with the clean install process.

 

Method 5: Manually fix Windows components

The Microsoft components, like the .NET framework and MSXML, are essential for the smooth functioning of the QuickBooks accounting software. Any damage caused to these components can cause errors of various types in the software. You should, therefore, go for repairing these components through the Control Panel.

• Initially, head to the Control panel from the start menu.
• Once the Control Panel window shows up on the screen, you are supposed to move to the Programs and Features tab.

• Now, a long list of installed programs will be available on the screen. Herein, choose Microsoft .NET Framework.
• Follow it up by picking the Uninstall/change option. Then, opt for the Repair option.

• Follow similar instructions for Microsoft MSXML as well.
• Once the repair process is finished, restart the computer and then attempt to launch the QuickBooks Desktop once again to check if the login error got ousted.

 

Conclusion

It is time to wind up this article. Here, we have gone past the various “methods to fix QuickBooks Closes unexpectedly issue”. This error can be due to various causes, both tangible and intangible. If you have any queries, you can simply give a call to our QuickBooks error support team at the dedicated helpline 1-800-615-2347.

 

See Also: Versions of Windows 10 which are supported with QuickBooks Desktop