Insufficient after-sales service Returning difficulties In recent years, complaints about custom furniture have focused on after-sales service. When I was sent home, I found that the plates of the furniture were very dirty and the stains were obvious, like the old boards.
There are still some broken marks on the boards of the wardrobe. It has been a few months since the merchants returned the goods, but they have not been solved. Consumer Zhou complained. In fact, due to the special nature of custom furniture, the customization of the product does not mean that the consumer's shopping trip ends here.
In the long-term use of the product, the merchant also needs to provide continuous maintenance services. Businesses with unsound after-sales service systems often have difficulty maintaining product maintenance. As a result, consumers lose confidence and the return will be more.
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