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Books CRT-261 PDF | New CRT-261 Braindumps

  • Posted by zuz pop May 6, 2023 Filed in Technology #Books CRT-261 PDF  #New CRT-261 Braindumps  #New CRT-261 Test Registration  #Valid CRT-261 Test Preparation  #CRT-261 Practice Test Fee  7 views
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    Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q127-Q132):

    NEW QUESTION # 127
    What approach should a Consultant use to ensure that Knowledge searches only display articles for a service agent's product specialization?

    • A. Create an article action for each record type; assign record types to service agents.
    • B. Create a data category for each product; assign data categories to service agents.
    • C. Create a page layout for each record type; assign layouts to service agents.
    • D. Create a permission set for each record type; assign permissions to service agents.

    Answer: B


    NEW QUESTION # 128
    Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. Support Managers are noticing that many Agents are forgetting to perform this step.
    What should a consultant recommend to address this problem?

    • A. Create a Case Macro
    • B. Configure Process Builder
    • C. Define Case Escalation Rules
    • D. Activate a Validation Rule

    Answer: B


    NEW QUESTION # 129
    Universal Containers wants to notify Support Managers when a new case have been untouched from more than two business days.
    Which approach should a consultant implement?

    • A. Estabalish case assignment rules.
    • B. Use Flow Builder to create a flow with scheduled path.
    • C. Define case auto-response rules.
    • D. Configure case escalation rules.

    Answer: C


    NEW QUESTION # 130
    Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online.
    How should the consultant implement these requirements?

    • A. Update the case assignment rule to add the site member to the predefined case team.
    • B. Change the org-wide default for cases and contacts internal access to private.
    • C. Create a sharing rule to share the contact record with the site member.
    • D. Set up a sharing set to grant access based on the site member's contact record.

    Answer: D


    NEW QUESTION # 131
    Universal Containers has scheduled a major upgrade to its Customer Community next month. The community is expected to be unavailable for approximately 8 hours. The executive team is concerned about how the upgrade and associated outage will impact customers. Which three measures should the Consultant recommend to ensure transparency during the upgrade process? Choose 3 answers

    • A. Send routine status updates to customers via Chatter during the upgrade.
    • B. Communicate information about the upgrade to customers in advance.
    • C. Replace the default outage page with a custom page containing upgrade information.
    • D. Publish ongoing updates to the community knowledge base with details about the upgrade.
    • E. Notify customers once the upgrade is completed and full services are restored.

    Answer: B,C,E


    NEW QUESTION # 132
    ......

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