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    The Salesforce Field-Service-Lightning-Consultant certification exam is designed for professionals who are skilled in implementing and optimizing the Field Service Lightning platform. This certification is offered by Salesforce, a global leader in customer relationship management (CRM) software. The certification exam validates the knowledge and expertise of professionals who can effectively design, configure, and implement solutions for the Field Service Lightning platform.

    The Salesforce Field Service Lightning Consultant certification exam is a rigorous test that covers a wide range of topics related to Field Service Lightning, including scheduling, dispatching, and managing field service teams. The exam also covers topics such as inventory management, work order management, and mobile workforce management. The exam is designed to test the candidate's knowledge of the application and their ability to configure and manage it effectively.

    Salesforce Certified Field Service Lightning Consultant Sample Questions (Q55-Q60):

    NEW QUESTION # 55
    Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

    • A. Update a field called "Repeat Call" on the initial Work Order.
    • B. Create a new Work Order and relate it to the previous Work Order.
    • C. Create a new Work Order and relate it to the Customer.
    • D. Create new Work Order Line Items under the initial Work Order.

    Answer: B


    NEW QUESTION # 56
    Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

    • A. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
    • B. Create two Service Appointments and schedule them to the same Resource.
    • C. Create one Service Appointment and schedule it to two different Resources.
    • D. Create one Service Appointment with the total duration of the two jobs and assign two Resources.

    Answer: A


    NEW QUESTION # 57
    Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?

    • A. Company address
    • B. Company logo
    • C. Company colors
    • D. Company style sheets

    Answer: C


    NEW QUESTION # 58
    Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?

    • A. Postpone all lower-priority jobs and extend Due Dates.
    • B. Configure a new Service Level for immediate assignment.
    • C. Configure Emergency Policy and use the Emergency Wizard.
    • D. Manually flag Service Appointments as "In Jeopardy" due to weather.

    Answer: C


    NEW QUESTION # 59
    A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
    What process should a Consultant recommend to handle this situation?

    • A. Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.
    • B. Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.
    • C. Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.
    • D. Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.

    Answer: A


    NEW QUESTION # 60
    ......

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