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500-442 Actual Exams - Test Certification 500-442 Cost

  • Posted by zuz pop May 6, 2023 Filed in Technology #500-442 Actual Exams  #Test Certification 500-442 Cost  #500-442 Examcollection Vce  #500-442 Standard Answers  #500-442 Latest Guide Files  13 views
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    The Cisco 500-442 exam is of great benefit to organizations that use Cisco Unified Contact Center Enterprise. As an expert in administering the system, you would be ensuring the smooth running of their operations and improving their service delivery to customers. Having a team of Cisco certified experts guarantees the organization's customer satisfaction and loyalty, which is the ultimate goal for every business.

    The Cisco 500-442 certification exam is ideal for IT professionals who work in a contact center environment and are responsible for managing and maintaining the Cisco CCE solution. This exam is also suitable for professionals who want to enhance their career prospects by demonstrating their expertise in Cisco CCE administration.

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    Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q26-Q31):

    NEW QUESTION # 26
    Which two steps are required to configure a Supervisor? (Choose two.)

    • A. assign the Supervisor to only one Team
    • B. make sure the Supervisor has an Active Directory Account
    • C. ensure that "Is Supervisor" is checked
    • D. assign the Supervisor to a Skill Group and Precision Queue
    • E. assign the Supervisor to a Precision Queue

    Answer: A,C


    NEW QUESTION # 27
    Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

    • A. Quick Edit
    • B. Edit
    • C. Browse
    • D. Monitor

    Answer: A


    NEW QUESTION # 28
    In Finesse, how are different gadgets enabled for specific team members?

    • A. Ask the agent to add the gadget to his desktop after launching Finesse.
    • B. Ask the supervisor to add the gadget to the agents desktop.
    • C. Ask an administrator to configure the team with a custom layout.
    • D. Only the same type and configuration of gadgets are supported for all users.

    Answer: A


    NEW QUESTION # 29
    What are two possible Outbound Dialing Modes? (Choose two.]

    • A. Direct Predictive Mode
    • B. Preview Mode
    • C. Accept Mode
    • D. Progression Mode
    • E. Predictive Mode

    Answer: A,B


    NEW QUESTION # 30
    How does CUCM function in CCE?

    • A. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
    • B. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
    • C. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
    • D. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.

    Answer: B


    NEW QUESTION # 31
    ......

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