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Quiz Efficient Salesforce - ADM-261 New Study Guide

  • Posted by xyk pop April 7, 2023 Filed in Technology #ADM-261 New Study Guide  #Associate ADM-261 Level Exam  #Valid ADM-261 Test Papers  #ADM-261 New Dumps Files  #Reliable ADM-261 Exam Dumps  8 views
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    The exam consists of 60 multiple-choice questions and has a time limit of 105 minutes. The passing score for this exam is 67%, and it is administered by the Salesforce certification program. The exam can be taken online or in-person at a proctored testing center.

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    Salesforce Service Cloud Administration Sample Questions (Q274-Q279):

    NEW QUESTION # 274
    Universal Containers is changing their case management system to Salesforce. All active accounts, contacts, open cases, and closed cases for the past five years must be migrated to Salesforce for go-live.
    Which approach should the Consultant use for data migration?

    • A. Prepare, Plan, Text, Execute, Validate
    • B. Plan, Prepare, Test, Execute, Validate
    • C. Plan, Prepare, Validate, Execute, Text
    • D. Prepare, Plan, Validate, Execute, Text

    Answer: B


    NEW QUESTION # 275
    A team of publishers has created and published articles in Salesforce knowledge. The manager of the help desk describe articles are useful to agents. Which reports can the help desk manager use to determine the qualityof the articles? Choose 2 answers

    • A. Report on agent feedback on articles
    • B. Report on the articles attached to cases
    • C. Report on agent ratings on articles
    • D. Report on the articles followed in Chatter

    Answer: B,C


    NEW QUESTION # 276
    Universal containers is planning to provide different levels of support to customers in order to ensure its agents are working within the confines of the service level agreement.
    Which feature should the consultant consider?

    • A. Omni-channel
    • B. Entitlements
    • C. Case escalation
    • D. Case milestones

    Answer: A,B,C


    NEW QUESTION # 277
    An outsourced contact center is losing part-time agents to a nearby contact center that promotes flexible scheduling. Which method can be used to improve agent retention? Choose 2 answers:

    • A. Provide additional training on tools and process
    • B. Allow shift trading between agents
    • C. Extend benefits to part-time agents
    • D. Mix telephony interactions with email and chat

    Answer: B,C


    NEW QUESTION # 278
    The Service Manager at Universal Containers is concerned that users will NOT be able to manage cases in the Service Console efficiently and reduce clicks.
    Which feature should a Consultant implementto address this concern?

    • A. Console Keyboard Shortcuts
    • B. Configure Macros
    • C. Multiple Monitors Components
    • D. Collapsible Sidebar Components

    Answer: B


    NEW QUESTION # 279
    ......

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    The ADM-261 signifies that you speak and understand the Managers language when management projects, and connects you to a community of professionals, organizations and experts worldwide.